Creating an account on सूतbySoot

Welcome to सूतbySoot! We are so excited to have you in our family.

1.  Click on “Login” menu on homepage ribbon.
2. . Click on “Signup” tab and enter the details required.
3. . Click on SignUp and you are all set to go.

I cannot sign into my Account.

Oh snap! Don’t worry we are here; this could be due to following reasons.

1.  Wrong captcha – Kindly enter captcha as shown on login screen. If persists, try refresh, and try again.
2.  Wrong username/password – We suggest you save your login credentials.
3.  You can reset the password by clicking “forgot password” . The new password will be sent to your registered mail.

Is it mandatory to register/create an account at सूतbySoot.

No. Absolutely not. By registering with us, one can avail wide variety of exclusive offers. But login with basic address and email/mobile details is required to place orders, so we can communicate effectively.

Buying on सूतbySoot

How to purchase an item on सूतbySoot ?

1.  Find an item you wish to purchase on our website, either using Shop tab or Gallery tab.
2.  Click on view product > Select the quantity required > Add to cart.
3. Click on cart and choose any offer or discount coupon available.
4. Login/Signup with your email for order communication and address for delivering the products.
5. Click place order. We will evaluate the shipping cost based on your address/location and send you an online payment link with a final invoice.
6. Proceed to make payment, your order will be confirmed with us. We will send you email on the order status and delivery schedule.

My purchase wasn’t complete.

The glitch is real!

Now you can also place your order on call. Just tell us which product you would like to purchase and our sales team will guide you with an email confirmation and invoice generation for payment. Happy shopping!

Card & Payment

I’m having trouble checking out.

If you’re having trouble checking out on सूतbySoot, try the below steps for quick solution.

1.  Take the screenshot of the error you are receiving and send it to our support team.
2. You can also call our support team by sharing the details of your order.

P.S : Customer support number: +91 8588070447|
Customer support email id: customer.solution@sootbysoot.com

My order is processed but no notification of payment.

Oh my money!.

Don’t worry your order and your hard earned money is safe with us. Just relax and get in touch with our support team either via call or email and share your order details.

What payment Methods can I use to check out at सूतbySoot.

Credit and Debit cards

We accept all recognized credit and debit cards. To name few:

1.  Visa.
2.  Mastercard & Mastero.
3.  Rupay etc.

Cash on delivery

Our support team will call you for confirmation of order for authentication to rule our fraud/fake orders. Please provide your orders details when requested to share by our support team and also share your delivery timings

1.  Click on “Login” menu on homepage ribbon.
2.  Click on “Signup” tab and enter the details required.
3.  Click on SignUp and you are all set to go.

Your Orders

Change address for an order shipment

Wait! That’s not my address.

1.  Sign in to your account.
2. Go To your account and click on profile.
3.  Change your current address to the right one or Add a new address.

Change address for an order shipment after placing an order

1.  Note down your order confirmation details.
2.  Kindly call our customer support team within same day of placing the order.

P.S : Customer support number: +91 8588070447|
Customer support email id: customer.solution@sootbysoot.com

What’s the status of My Order?

I see it coming!

1.  Sign in to your account.
2.  Go to Your orders and you can check status of your order. (Order confirmed > In Transit > Delivered).
3.  If you still need any assistance, please get in touch with our support team.

How to cancel an Order?

Oh! Sad to see you go

1.  Sign in to your account.
2.  Go to Your orders and click on cancel order. Please note, this can only be done within same day of placing the order till 12:00 am only .
3.  Still need any assistance? Please get in touch with our support team.

P.S : Customer support number: +91 8588070447|
Customer support email id: customer.solution@sootbysoot.com

For more details on order cancellation policy, please refer https://sootbysoot.com/order_cancellation_policy.html

How to Return an item?

1.  Sign in to your account.
2.  Go to Your orders and click on return order. Please note, this can only be done before 24 hours of receiving the order.
3.  If any product is returned without its original conditions and the essentials, the product shall not be accepted for return..
4. Still need any assistance? Please get in touch with our support team.

P.S:

• Return process may take 4-6 business days.
• There are few products which are marked with asterisk* which are non –returnable.
• Customer support number: +91 8588070447.
• Customer support email id: customer.solution@sootbysoot.com

For more details on order cancellation policy, please refer https://sootbysoot.com/return_and_refund.html

What about refund?

1.  Sign in to your account.
2.  Go to Your orders, here you can check the status of your refund post successful return of the product.
3.  Still need any assistance? Please get in touch with our support team.

P.S:

• Refund process will take 3-15 business days.
• Refund will only be provided for the product(s) price. Delivery & labour charges are non-refundable.
• Customer support number: +91 8588070447.
• Customer support email id: customer.solution@sootbysoot.com

For more details on order cancellation policy, please refer https://sootbysoot.com/return_and_refund.html