ORDER CANCELLATION POLICY

Cancellation of an order can be done by us or by you as mentioned herein.

We have the discretion to cancel an order. The reasons for cancellation shall inter alia include without limitation the following:

• Your failure to comply with these Conditions or breach of any of the policies / terms referred herein
• Technical errors or issue
• Unavailability of the product
• Any reason relating to credit / fraud avoidance
• Invalid address or wrong address is provided by the User in order details
• Malpractices used to place the order
• Bulk order is placed for the likely commercial resale
• Multiple orders are placed for same product at the same address
• Order is undelivered after three (3) call attempts
• EMI offer, if any, is rejected by the bank
• Pricing or specifications on any product as is shown on the Website due to any technical glitch, resulting into incorrect pricing or specifications.

Notwithstanding anything contained herein, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, you will receive a notification through email or SMS at the email address or mobile number provided to us.

We reserve the right to remove any product from www.sootbysoot.com at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website, or for removing or modifying any material or content from the Website or not processing an order once we have sent you the Order Confirmation.

Availability Of Products - All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse the amount that you may have paid.

Cancellation by you - Prior to the product being shipped for delivery, you may cancel an order for any reason. Order can be cancelled within same day of placing the order till 12:00 am only. No cancellation is permitted subsequently and the user will be liable to pay delivery and labour charges. If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to us. We reserve the right to accept or reject requests for order cancellations for any reason whatsoever. You agree not to hold us liable for any rejection of order cancellations. You will receive a refund for your cancelled orders that have been accepted in accordance with the Refund Policy.